As part of our insurance requirements and quality control procedure, before any Product is shipped the Product is inserted into the packaging in the presence of a suitable individual and duly sealed.
Delivery will be made to the address specified in the Order Confirmation. Aurora Chi Jewelry reserves the right to restrict the delivery of Products to certain areas.
We will take all reasonable steps to deliver your order to you on or before the date specified in the Order Confirmation but delays may be caused and delivery can be delayed due to Force Majeure Events or for any other reason and Aurora Chi Jewelry does not warrant or guarantee the delivery date specified in the Order Confirmation and shall have no liability to you for any loss, damage, costs, expenses or other claims that you may incur as a result of late delivery. The time for delivery of the Products shall not be of the essence of the contract.
You will become the owner of the Products you have ordered when they have been delivered to you. Once the Products have been delivered to you they will be held at your own risk and we shall not be liable for their loss or destruction.
Warranties and Refunds
Subject to the following provisions of this clause, we warrant that the Products will be of satisfactory quality. Aurora Chi Jewelry gives the aforementioned warranty subject to the following condition:
Aurora Chi Jewelry is not under liability to the customer for any loss, damage, costs, expenses or other claims in respect of: (a) any defect arising from willful damage, negligence, failure to follow instructions for the use of the Products (whether oral or in writing); (b) misuse or alteration of the Products without our approval; (c) arising from any Customer Material supplied by you which is incomplete, inaccurate, illegible, out of sequence or in the wrong form, or any other fault of the Customer and/or (d) for Products not manufactured by Aurora Chi Jewelry in respect of which the customer shall only be entitled to the benefit of any such warranty or guarantee as is given by the manufacturer to Aurora Chi Jewelry
Aurora Chi Jewelry’s quality jewelry should meet or exceed your expectations. However, in the event that you are dissatisfied with your order, the Products delivered to you are incomplete or you have received incorrect Products, we shall have no liability to you unless you return the goods to the address provided within 7 days of delivery of the Products in question.
If you notify a problem to us after the 7 day refund period, we may refer you to a local jeweler associated with Aurora Chi Jewelry to rectify the fault or we may offer you an alternate product within 30 days of delivery to the same value of the goods provided that that the original Product is returned to us in its original condition.
Products should be returned to us in accordance with the clause as stated above, without dispute. In each case, Aurora Chi Jewelry will have no further liability.
If you exercise your right to cancel or to return the Product(s), the following procedure must be followed:
Contact the Aurora Chi Jewelry sales line within 7 working days after the date of delivery of the Product(s) to you to obtain a delivery address to return the Product(s) to;
Secure the Product(s) and all of the original packing materials, including return form, packing slip, in a plainly wrapped cardboard box (the post office has these available if you do not have);
Send the Product(s) by registered mail, as this is the safest way to ship high-value items. For your protection, please insure the package for the full amount of the invoice plus shipping charges. Aurora Chi Jewelry will not be responsible for items lost or damaged during shipping.
Clearly print your name and address on the outside of the package in the return area. Mail the package to the designated address. Please be careful: You should NOT write jewelry or other luxury-related words anywhere on the package, as this invites possible theft of the package.
Returns are simple, but are subject to certain rules:
(a) The item MUST be received by Aurora Chi Jewelry within seven days from the date of delivery of the order to.
(b) Each item must be returned in the same condition as it was sent, unworn and undamaged. Damaged goods due to your negligence will not be accepted for refund. Due to reasons of hygiene, earrings are shipped in a transparent plastic bag that is sealed; to qualify for a refund we can only accept earrings back if they are returned the way in which they were received;
Aurora Chi Jewelry will refund the cost of the item less the postage and packing. Refunds will be made in the same form as the original purchase.
All requests will be processed after our office inspects and verifies the condition of the Products. Returns take approximately five business days to process upon receipt of the item.
Via dello Sprone, 25R
50125 Firenze FI, Italy@bjork_florence
No.88, Yanchang Rd
Xinyi Dist, Taipei, Taiwanfacebook.com/axes.eslite
No.2, Ln. 429, Fujin St.
No.356, Jinhu Rd
Neihu Dist., Taiwanonetenth.me